Shipping policy

Effective September 3, 2026

HighTeck.shop is operated by PBE Direct, LLC., 616 Powers Street, Eugene, OR 97402. Contact hello@pbedirect.com or (541) 650-2477 for shipping questions.

Destinations

We serve customers in all 50 United States, subject to product-specific shipping and destination restrictions. We do not ship to PO boxes or military addresses. Some products cannot be shipped to every destination or by every service. If we cannot fulfill your order to your address, we will contact you and arrange cancellation and a refund for unfulfilled items and associated charges, as applicable.

Shipping and handling charges

Standard shipping is $9.99 per order. Orders with a merchandise subtotal of $425 or more after discounts and before taxes and fees qualify for free standard shipping.

Products identified as requiring additional handling carry a $25 handling charge for each qualifying unit purchased. Three qualifying units incur $75 in handling charges. Handling charges still apply when an order qualifies for free standard shipping. This fee does not by itself indicate a product's legal hazardous-material classification.

Applicable shipping and handling charges are disclosed before you complete checkout. We will not add an undisclosed surcharge after purchase without your agreement.

Processing and delivery

Our usual processing time is 1–2 business days. Delivery is usually approximately five business days after shipment, but some products take longer. Processing and transit are separate stages, and estimates are not guaranteed delivery dates.

Orders ship from our warehouse or our distributors' warehouses through FedEx, UPS or USPS. Orders may arrive in separate packages. Product availability, carrier service and destination can affect timing. Not every carrier service is available for every product or address.

If we cannot ship within the timeframe stated for your order, we will notify you and provide an updated timeframe when available, with the choice to accept the delay or cancel for a refund as required by applicable law.

Restricted products and delivery problems

Product-specific restrictions take priority over general shipping coverage. Chemicals, aerosols, flammable materials and regulated coatings may require special shipping or may be unavailable for certain destinations. A handling payment does not override those restrictions.

For damage, missing items, incorrect products or delivery problems, contact hello@pbedirect.com or (541) 650-2477 with your order number. Photographs of the product and packaging may help. Keep packaging if safe to do so. Do not mail leaking, damaged or restricted materials without instructions from us.